Returns & Exchanges

Strandbags Australia is committed to providing quality products and offers a 30-day return policy for change-of-mind purchases, provided the items are in original condition with tags attached. Whether you purchased online or in-store, we aim to make your return or exchange process as seamless as possible.

Return Process

• 1.
  Check Eligibility

  Ensure your item is unused, in its original packaging, and within the 30-day return window from the date of purchase.

• 2.
  Choose Your Method

  Decide whether to return your item for free at any Strandbags retail store or ship it back to our warehouse via our online returns portal.

• 3.
  Pack and Label

  Securely pack your items and include your proof of purchase; if returning by mail, print and attach the shipping label provided by our portal.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.