Frequently Asked Questions
Everything you need to know about shopping with Strandbags Australia.
What are your shipping rates and delivery timeframes?
We offer free standard shipping on all Australian orders over $89. For orders under this amount, a flat rate of $6.95 applies. Most orders are delivered within 3-7 business days depending on your location.
What is your return policy for online purchases?
You can return your items within 30 days of purchase for a refund or exchange, provided they are in original condition with tags attached. Returns can be made via post or at any Strandbags store across Australia.
Do you offer Click & Collect services?
Yes, we offer a free Click & Collect service. Simply select your preferred store at checkout, and we will notify you via email or SMS when your order is ready for pickup, usually within 24 hours.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay, Zip, and PayPal.
Do your products come with a warranty?
All our products come with a manufacturer's warranty against defects. The duration varies by brand, with many of our luggage brands offering extended warranties ranging from 2 to 10 years.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.